If you are not satisfied with your item(s) because of defects, you may return the item and receive store credit, subject to the following:
- Returns must be done within 7 days of receipt of purchase item(s)
- Item(s) must be unworn and unused
- Item(s) must be returned in the original Liberty Active packaging in good condition
You will need to send back the item to our warehouse in Kuala Lumpur, Malaysia. A store credit will be issued to you once the returned items have been verified to meet the above conditions.
Please e-mail [email protected] with your order number and item name for any returns request.
- We accept exchange of items to different sizes
- Exchange is only allowed if an item is defective (torn) or the wrong order is received
- You need your order number, size and item name for an exchange request to be written in to [email protected]
- Kindly submit any exchange request by printing your return label via Tresgo Returns within 7 days after item’s delivery date. Should it exceed the stated working days, no exchange will be accepted
- Please take note that exchanges are inspected upon receipt and will only be made once customer has mailed back the item(s) in good condition i.e. merchandise is unworn and unaltered
- Items with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you
- Only regular priced items may be exchanged, sale items cannot be exchanged
- Liberty Active cannot be held liable for garments that are lost or damaged in the return/exchange process.
- Please note that items from May 2021, items sold at sale prices will no longer be eligible for free exchange. If a customer wants to exchange for a different size, they would have to bear the cost of delivery to our warehouse.
- For any international exchange, we do not cover the cost of return postage or insurance. We recommend using a post service with a tracking number. Upon receipt, we issue a store credit along with a free standard shipping code so you can choose your exchange item yourself.