Liberty Active Gift Card

Local Delivery

West & East Malaysia

• Delivery is FREE for all local orders of RM150 and above (West Malaysia & East Malaysia)

• For orders below RM150, we offer trackable flat rate shipping via Poslaju at a flat rate of RM8 (West Malaysia) and RM12 (East Malaysia).

• Same/Next day delivery is available for RM16 via Grab/Lalamove for Klang Valley areas.

• Deliveries are trackable by post and you will be provided with a tracking number once your order has been posted out

• Shipping Time: 3-5 working days

International Delivery: Singapore

• Delivery is FREE for all international orders of S$80 (RM240) and above

• We offer trackable flat rate shipping via Express Post at a flat rate of S$15 (RM45) for orders below S$80

• Shipping Time: 5-7 working days

International Delivery: South East Asia

• Delivery is FREE for all international orders of USD70 (RM300) and above

• We offer trackable express shipping at a flat rate of USD10 (RM45) for orders below USD70

• Shipping Time is as follows. Express post: 7-10 working days

International Delivery: Rest of Asia

• Delivery is FREE for all international orders of USD80 (RM350) and above

• We offer trackable express shipping at a flat rate of USD15 (RM60) for orders below USD80

• Shipping Time is as follows. Express post: 7-10 working days

International Delivery: Australia & New Zealand

• Delivery is FREE for all international orders of AUD120 (RM400) and above

• We offer trackable express shipping at a flat rate of AUD20 (RM75) for orders below AUD120

• Shipping Time is as follows. Express post: 7-10 working days

International Delivery: Europe

• Delivery is FREEfor all international orders of EUR80 (RM400) and above

• We offer trackable express shipping at a flat rate of EUR16 (RM80) for orders below EUR80

• Shipping Time is as follows. Express post: 7-10 working days

International Delivery: USA

• Delivery is FREEfor all international orders of USD95 (RM400) and above

• We offer trackable express shipping at a flat rate of USD18 (RM80) for orders below USD95

• Shipping Time is as follows. Express post: 7-10 working days

International Delivery to Singapore, South East Asia, Rest of Asia, Australia, New Zealand, Europe and United States is powered by Fedex.

Local Delivery to West Malaysia is powered by Ninja Van

Local Delivery to East Malaysia is powered by Poslaju

Returns

If you are not satisfied with your item(s) because of defects, you may return the item and receive store credit, subject to the following:

• Returns must be done within 7 days of receipt of purchase item(s)

• Item(s) must be unworn and unused

• Item(s) must be returned in the original Liberty Active packaging in good condition

You will need to send back the item to our warehouse in Kuala Lumpur, Malaysia. Store credit will be issued to you once the returned items have been verified to meet the above conditions.

Please email hello@liberty-active.com with your order number and item name for any returns request.

Exchanges

• We accept exchange of items to different sizes

• Exchange is only allowed if an item is defective (torn) or the wrong order is received

• You need your order number, size and item name for an exchange request to be written in to hello@liberty-active.com

• Kindly submit any exchange request by printing your return label via Tresgo Returns within 7 days after item’s delivery date. Should it exceed the stated working days, no exchange will be accepted

• Please take note that exchanges are inspected upon receipt and will only be made once customer has mailed back the item(s) in good condition i.e. merchandise is unworn and unalteredItems with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you

• Only regular priced items may be exchanged, sale items cannot be exchanged

• Liberty Active cannot be held liable for garments that are lost or damaged in the return/exchange process.

• Please note that items from May 2021, items sold at sale prices will no longer be eligible for free exchange. If a customer wants to exchange for a different size, they would have to bear the cost of delivery to our warehouse.

• For any international exchange, we do not cover the cost of return postage or insurance. We recommend using a post service with a tracking number. Upon receipt, we issue a store credit along with a free standard shipping code so you can choose your exchange item yourself. 

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